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Responsible Gaming

At Levelup Casino, we believe gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal limits and making informed choices about when, how often and how much you play. This page provides practical information to help you keep gambling in perspective and recognise when additional support may be useful.

Levelup Casino operates under licences issued by the Tobique Gaming Commission (licence no. 0000002) and the Comoros gaming authority (AOFA licence ALSI-202508056-FI2).

Our responsible gaming commitment

Levelup Casino is committed to promoting safer gambling and providing information that helps players make informed decisions. Gambling involves risk, and every wager can result in a loss. No game, outcome or strategy can guarantee a win. Past results do not predict future results, and players should never gamble with money needed for rent, bills, food, savings or other essential expenses.

Responsible gaming is different for every person. Some players may enjoy gambling occasionally without difficulty, while others may find it harder to stop or stay within a budget. Your circumstances can also change over time. Stress, financial pressure, relationship difficulties, mental health concerns, alcohol or other substances may affect your decisions and increase the risk of gambling-related harm.

You must be at least 18 years old to use online gambling services in Australia. You should only use an account that belongs to you and should not allow another person to access or use your account. Age and identity checks may apply. If you are under 18, or if you are concerned that a young person could access gambling services, do not play and seek appropriate support.

Gambling should not be treated as an income source, an investment or a solution to debt. The safest approach is to decide in advance what you can afford to lose, treat that amount as the cost of entertainment and stop when your planned time or budget has been reached.

Ways to keep gambling under control

Before you start, consider whether gambling fits comfortably within your budget and your current circumstances. Set a clear spending limit and a time limit before playing. Do not increase either limit because of a losing run, a winning run or a desire to recover previous losses. A limit is most effective when it is decided calmly and followed consistently.

Practical steps you can take

  • Decide how much money and time you can afford to spend before you begin.
  • Keep gambling money separate from money reserved for household costs, savings and other priorities.
  • Use available deposit, wagering, loss or session controls where these tools are offered through your account.
  • Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
  • Never chase losses by increasing stakes, borrowing money or returning to play before you are ready.
  • Do not rely on gambling wins to pay bills, clear debt or meet financial commitments.
  • Avoid combining gambling with alcohol or other substances, as these may affect judgement and decision-making.
  • Keep a simple record of your deposits, withdrawals, time spent and overall results so you can assess your behaviour honestly.
  • Talk to someone you trust if gambling is becoming more frequent, secretive or difficult to control.
  • Consider taking a break or requesting account restrictions as soon as you feel your gambling is no longer comfortable.

It can be useful to plan another activity for the time you would normally spend gambling. Exercise, social activities, hobbies and time away from gambling websites can help create a healthier routine. You may also wish to remove saved payment details, avoid gambling-related advertising and use device or browser tools that restrict access to gambling content.

Recognising signs of gambling harm

Gambling harm can develop gradually, and it is not always easy to recognise. A problem is not defined only by the amount of money lost. Time spent gambling, emotional distress, secrecy, conflict and the effect on work, study or relationships can also be important signs. You do not need to wait for a crisis before asking for help.

You may need to take a break or seek support if you:

  • Spend more money or time gambling than you intended.
  • Try to win back money that you have lost, often called chasing losses.
  • Feel restless, irritable or anxious when you are not gambling.
  • Think about gambling frequently or find it difficult to concentrate on other activities.
  • Hide your gambling, your spending or your account activity from family or friends.
  • Borrow money, sell belongings or use credit to continue gambling.
  • Miss work, study, appointments or family responsibilities because of gambling.
  • Argue with people close to you about gambling or withdraw from normal social activities.
  • Feel guilt, shame, stress or low mood after gambling.
  • Break your own limits but continue to play despite deciding to stop.
  • Use gambling to escape problems, cope with difficult feelings or change your mood.
  • Experience financial hardship or difficulty paying regular expenses because of gambling.

If any of these signs apply to you, stop playing and consider speaking with a qualified gambling support service, financial counsellor or health professional. Support is available for people who gamble and for family members, friends and other people affected by someone else's gambling. Asking for help is a practical step, not a failure.

Account controls, breaks and self-exclusion

If you want to reduce or stop your gambling, account controls can help. Depending on the options available, you may be able to set limits on deposits, wagering, losses or playing time. You may also be able to request a temporary account break or a longer self-exclusion period. These tools are intended to support your decision and should be used before gambling becomes difficult to manage.

A temporary break can give you time away from gambling and help you review your habits. Self-exclusion is a stronger measure where you ask for access to be restricted for a chosen period or until a further review. The conditions, duration and available options may vary. Read the information provided when requesting a restriction and make sure you understand when it starts, what services it covers and what happens when the period ends.

If you think you may be at risk, choose a restriction that gives you meaningful time away rather than one that is easy to reverse. Do not create another account, use another person's account or ask someone else to place bets for you while a restriction is active. These actions can undermine the purpose of self-exclusion and may breach applicable account rules.

To ask about available account controls, contact Levelup Casino through the customer support channels provided on this website. You may also be able to manage some settings from your account. If you are unable to access your account or do not feel comfortable using online settings, ask customer support for assistance. We may need to verify your identity before applying changes or discussing account information.

Account controls are only one part of a safer gambling plan. If you are experiencing harm, combine them with support from a qualified service, a trusted person or a health professional. Restrictions may not address the underlying reasons for gambling and should not replace professional advice where that advice is needed.

Getting help and taking your next step

Free and confidential gambling support is available in Australia. You can contact a state or territory gambling help service, Gambling Help Online, a financial counsellor, a general practitioner or another qualified health professional. These services can help you understand your gambling, make a plan, manage financial effects and find support for related concerns. Family members and friends can also seek help if someone else's gambling is affecting them.

When asking for support, you do not need to have all the answers. You can explain what has been happening, how often you gamble, how it affects your money or relationships and what you would like to change. A support worker can help you identify practical next steps, which may include taking a break, arranging financial assistance, discussing mental health or involving someone you trust.

If gambling has contributed to immediate financial danger, relationship violence, threats, severe distress or thoughts of self-harm, seek urgent help through the appropriate emergency or crisis service in your area. If you or another person is in immediate danger, contact emergency services without delay. Gambling support services can assist with gambling-related concerns, but urgent safety issues require immediate attention.

Our approach to responsible gaming concerns

If we identify information that suggests a player may be experiencing gambling harm, we may provide responsible gaming information, ask questions, recommend a break or discuss available account restrictions. We may also take action in line with applicable requirements and our account terms. These steps are designed to support safer participation and may be taken even if a player has not asked for help.

Players are responsible for providing accurate information, protecting their account credentials, following account rules and making decisions within their personal limits. Levelup Casino cannot guarantee that a player will never experience gambling harm, and account controls cannot remove all risk. The best protection is to avoid gambling when it is causing difficulty and to seek support early.

If you have a question about responsible gaming, an account restriction or a self-exclusion request, use the support options displayed on the Levelup Casino website. Please do not send sensitive personal or financial information through an unsecured channel. We may update this page from time to time to reflect changes in our processes, available tools or responsible gaming information.