Cookies Policy | Levelup Casino

About cookies

Cookies are small text files or similar data files that may be stored on your computer, mobile device or tablet when you visit a website. They allow a website to recognise a device, remember selected settings and understand how visitors use online services. Some technologies work in a similar way to cookies, including pixels, tags, software development kits and local storage. In this policy, we use the word cookies to refer to cookies and similar technologies unless we say otherwise.

Cookies can be set by the website you are visiting, which are known as first-party cookies, or by another service provider working with the website, which are known as third-party cookies. The cookies used on our website may change from time to time as our services, technology and legal requirements develop.

Some cookies are temporary and are deleted when you close your browser. These are often called session cookies. Other cookies remain on your device for a set period or until you delete them. These are often called persistent cookies. The length of time a cookie remains available depends on its purpose and the way it has been configured.

Cookies do not usually contain information that directly identifies you, such as your name. However, information collected through cookies may be linked with other information connected with your account, device or use of our website. Where this occurs, we handle that information in accordance with our Privacy Policy and applicable requirements.

Why we use cookies

Levelup Casino may use cookies for a range of website and service-related purposes. The specific cookies in use can depend on the page you visit, the features you use, your browser settings and whether you have accepted optional cookies. The main purposes may include the following:

Operating the website and providing requested features, including account access, navigation and secure areas.
Remembering information you have entered or choices you have made, such as language, region, display or cookie preferences.
Maintaining the security and integrity of the website, including helping to identify unusual activity, misuse, automated activity or potential fraud.
Understanding how visitors use the website, such as which pages are viewed, how visitors move through the site and whether pages function as intended.
Monitoring website performance, stability and availability so that technical issues can be identified and addressed.
Improving the design, content, functionality and overall user experience of our website and services.
Measuring the effectiveness of communications, campaigns or promotional activity where this is permitted and relevant.
Supporting advertising, audience measurement or personalised content where you have provided the required permission or where another lawful basis applies.

The use of cookies does not guarantee that every feature will be available at all times. Website functionality may depend on your device, browser, network connection, account status and other technical factors. If you disable certain cookies, some parts of the website may not operate correctly or may be less convenient to use.

Types of cookies we may use

Strictly necessary cookies

These cookies are needed for core website functions. They may support page navigation, account sessions, security controls, load balancing, form handling and the operation of services you have requested. Because these cookies help provide the website and protect its functions, they may not be available for disablement through every cookie control. If you block them in your browser, parts of the website may not work.

Preference and functionality cookies

These cookies remember choices and settings so the website can provide a more consistent experience. For example, they may remember your preferred display settings, selected region or previous cookie choices. They are not always essential, but disabling them may require you to repeat selections each time you visit.

Analytics and performance cookies

These cookies help us understand how the website is used and how it performs. They may collect information such as pages visited, approximate interaction times, browser type, device information and general technical data. This information is normally reviewed in aggregated or pseudonymised form where possible. It helps us identify errors, improve page performance and make informed changes to our website.

Advertising and marketing cookies

These cookies may be used to measure marketing activity, limit repeated advertising, understand interactions with campaigns or show content that is more relevant to your interests. Marketing cookies may be placed by Levelup Casino or by third-party service providers acting on our behalf. They will be used subject to your choices and any applicable consent requirements.

Third-party technologies

Some website functions may be provided with the assistance of third-party service providers. These providers may use cookies or similar technologies to deliver technical, analytical, security, communication or advertising services. A third party may collect information about your device, browser, website activity or interaction with a particular feature, in accordance with its own privacy information and contractual arrangements.

Third-party services may operate under their own policies and may offer separate tools for managing their technologies. We do not control every cookie or tracking technology used by an external provider. You should review the relevant provider's information if you want to understand how that provider processes information or how to adjust its settings.

We take reasonable steps to select and manage service providers appropriately, but no online service can guarantee that every third-party technology will operate without interruption or error. Third-party content, links and services may also be updated without notice. Our Privacy Policy explains more about how personal information may be collected, used, disclosed and protected.

Your cookie choices

When available, our cookie settings tool allows you to review and adjust categories of optional cookies. You can change your choices at any time by returning to the cookie settings tool or by using the relevant controls displayed on the website. Changing your preferences may not remove cookies that have already been placed on your device. You may need to delete those cookies separately through your browser.

Most browsers also allow you to manage cookies through their settings. You may be able to block all cookies, accept only certain types, receive a notification before a cookie is stored or remove cookies that are already saved. The steps vary between browsers and devices, so you should refer to the instructions provided by your browser manufacturer.

Blocking all cookies may prevent you from accessing account areas or using important website features.
Deleting cookies may reset saved preferences and require you to sign in or make selections again.
Changing browser settings on one device may not change settings on your other devices.
Opting out of advertising cookies may reduce personalised advertising but does not necessarily remove all advertising.
Cookie controls do not always prevent other forms of data collection, such as information provided directly by you or required for security and account administration.

If you use more than one browser or device, you may need to manage your settings separately on each one. You can also use device-level privacy controls where those controls are supported. We may continue to use strictly necessary cookies where they are required to provide a service, maintain security or comply with applicable obligations.

Updates and further information

We may update this Cookies Policy when our website, technology, service providers or legal obligations change. The updated version will be made available on this page, and the date or other indication of the latest update may be shown with the policy. We encourage you to review this page periodically so that you remain informed about our use of cookies.

This policy is intended to provide general information about cookies used in connection with the Levelup Casino website. It does not describe every individual cookie or technical identifier that may be used at a particular time. Cookie names, providers, purposes and retention periods may change as website functions are introduced, removed or updated.

For information about how we handle personal information, including information that may be associated with cookies, please read our Privacy Policy. If you have a question about this Cookies Policy or your available privacy choices, use the relevant support or contact option provided on the Levelup Casino website.