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Levelup Casino Loyalty Program: How Levels and Points Work
The Levelup Casino Loyalty Program gives you a 12-level path based on Loyalty Points, or LP. You earn LP by betting real money, then keep your level by meeting the required LP minimum within a rolling 30-day window.
Levelup Casino operates under licences issued by the Tobique Gaming Commission (licence no. 0000002) and the Comoros gaming authority (AOFA licence ALSI-202508056-FI2).
How the Loyalty Program turns real-money play into levels
Levelup Casino Online uses Loyalty Points as the measure of your progress. The points are earned through real-money betting, so your account activity moves you through the programme rather than a one-off sign-up action. There are 12 levels in total, split between Regular and VIP status.
For Australian players, AUD is one of the accepted account currencies. That makes it straightforward to keep your balance and betting activity in dollars while you work through the levels. The useful thing to remember is that LP and your cash balance are separate: LP show progress, while your balance is used for deposits and bets.
| Part | How it works | What to remember |
|---|---|---|
| Loyalty Points | Earned by betting real money | LP are the basis of level progress |
| Levels | 12 levels in total | The programme has Regular and VIP bands |
| Regular band | Levels 1-7 | The LP exchange rate is €0.10-€0.50 |
| VIP band | Levels 8-12 | VIP status is automatic at Level 8 |
The 12 levels: where Regular ends and VIP status begins
Levels 1 to 7 are classed as Regular. Levels 8 to 12 are classed as VIP, and VIP status is granted automatically when you reach Level 8. You do not need to guess where the status change happens: Level 8 is the clear point at which the two programme bands meet.
The Regular level terms include an LP exchange rate ranging from €0.10 to €0.50 and a wagering requirement of x35 for the associated loyalty rewards. These terms belong to the reward side of the programme, so it is worth separating them from the LP rules themselves. Your points come from real-money betting, while any reward attached to them can have its own conditions.
| Levels | Status | Programme detail |
|---|---|---|
| 1-7 | Regular | LP exchange rate €0.10-€0.50; associated loyalty rewards carry x35 wagering |
| 8-12 | VIP | VIP status begins automatically at Level 8 |
Think of the structure as one continuous climb rather than two separate memberships. You begin in the Regular band, build LP through real-money bets, and move into the VIP band once your progress reaches Level 8.
How to start earning LP without making the process complicated
Getting started follows the ordinary account process. You can use the same account for your currency, deposits, betting and loyalty progress. There is no need to create a separate loyalty profile.
- Complete RegistrationEnter your email, password, country and currency. You also confirm that you are 18 or older and accept the terms and conditions and Privacy Policy.
- Choose your account currencyAUD is accepted, along with EUR, USD, CAD, NOK, NZD, ZAR, INR and supported cryptocurrencies. Pick the currency that suits the way you plan to manage your account.
- Bet with real moneyLoyalty Points are earned by betting real money. Keep your play within the budget you set, because the programme does not change the underlying risk of each bet.
- Work with the rolling windowUse the 30-day rolling rule as your planning point. To maintain your current level, you need to meet the programme’s minimum LP requirement inside that moving window.
Your account is accessible immediately after sign-up. If you later need to use Login, select “forgot password”, enter your email and choose “reset password”; the reset link is sent by email. Choose your email address carefully because it cannot be changed after Registration.
The rolling 30-day rule decides whether your level stays active
The programme checks your Loyalty Points against a minimum earned within a 30-day rolling window. This is a moving period, not one fixed calendar month. As the window moves forward, older activity falls outside it and newer activity becomes part of the check.
| Situation | Result | Sensible next step |
|---|---|---|
| You meet the minimum LP inside the rolling window | Your current level is maintained | Continue only at stakes that fit your budget |
| You do not meet the minimum LP inside the rolling window | You are moved to a lower level | Review your budget rather than betting more to catch up |
| You reach Level 8 | VIP status begins automatically | Keep using the rolling rule to manage ongoing progress |
The key practical lesson is that a quiet period can affect your level later, because the calculation keeps moving. You do not need to turn loyalty into a daily task. Just understand that maintaining a level depends on the required LP being earned within the active 30-day window.
Use account limits to keep loyalty play comfortable
Because LP come from real-money betting, the account’s responsible gambling tools are especially useful here. You can set a deposit limit, loss limit and wager limit for a day, week or month. These controls let you decide your boundaries before the desire to maintain progress gets involved.
- Set a deposit limit for a day, week or month.
- Set a loss limit for a day, week or month.
- Set a wager limit for a day, week or month.
- Remember that loss and wager limits do not apply to sportsbook bets.
- A lower personal limit takes effect immediately.
- An increased limit needs email confirmation and waits for the previous limit of the same type to expire.
You can also choose a cooling-off period of 1 week, 1 month, 3 months or 6 months. During that period, fiat currency deposits are blocked, you are excluded from promotions and the account reactivates automatically when the selected period ends.
For a longer break, self-exclusion is available for 6 months, 9 months, 1 year or indefinitely. The account is disabled immediately when self-exclusion starts. Any decision to take a break should outweigh the goal of preserving a loyalty level.
Account rules and support that matter for loyalty progress
Loyalty progress sits inside your player account, so keeping your account details orderly matters. Levelup Casino allows one account per user, IP, computer and household. Duplicate accounts can lead to the forfeiture of winnings and bonuses, so use one account and keep your sign-in details secure.
The minimum age is 18 or the minimum legal age in your jurisdiction, whichever is higher. Age verification may be requested, and access is denied if you have not reached the legal age. These checks are part of using the account, regardless of how far you have progressed through the loyalty levels.
For account questions, 24/7 live chat is available. Email support is also available, with a response time of up to 24 hours. Support is offered in English, French, German and Norwegian, giving you a few ways to ask about account access or loyalty-related points.
- Use the same email throughout your account setup because the email address cannot be changed after registration.
- Keep your account information accurate if age or identity checks are requested.
- Use live chat when you want help at any time of day.
- Use email when you prefer to keep your question in writing.
The loyalty programme is easier to manage when you know the two rules that can have the biggest effect: one account only, and a minimum LP requirement within a rolling 30-day window. Everything else should fit around your budget and normal account use.
FAQ
Loyalty Program questions
How many levels are in the Levelup Casino Loyalty Program?
There are 12 levels. Levels 1-7 are Regular, while Levels 8-12 are VIP.
How do I earn Loyalty Points?
You earn LP by betting real money. The points are used to measure progress through the 12 levels.
How do I keep my current loyalty level?
You need to meet the programme’s minimum LP requirement within a rolling 30-day window. If you miss that minimum, your account can move to a lower level.
When does VIP status begin?
VIP status begins automatically when you reach Level 8.
Can I use AUD for my loyalty account?
Yes. AUD is one of the accepted account currencies, so you can manage the account in Australian dollars.
What is the LP exchange rate for Regular levels?
The Regular-level LP exchange rate is €0.10-€0.50. Associated loyalty rewards carry a wagering requirement of x35.
Can I set limits while earning LP?
Yes. Deposit, loss and wager limits can be set for a day, week or month. Loss and wager limits do not apply to sportsbook bets.
How can I contact support about my account?
Live chat is available 24/7. Email support is also available, with a response time of up to 24 hours, and support is offered in English, French, German and Norwegian.