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Betting Rules

These Betting Rules explain the general principles that apply when you place a wager with Levelup Casino. Please read them together with the site Terms and Conditions, any game-specific rules and any promotional terms that apply to your activity.

Levelup Casino operates under licences issued by the Tobique Gaming Commission (licence no. 0000002) and the Comoros gaming authority (AOFA licence ALSI-202508056-FI2).

General betting principles

By placing a bet with Levelup Casino, you confirm that you have read and accepted the applicable rules. These rules are intended to explain how bets are accepted, recorded, assessed and settled. A separate rule may apply where a particular game, market, competition or promotion has its own published conditions. If there is a difference between a general rule and a game-specific rule, the game-specific rule will generally apply to that game or market.

You must use your own account when placing bets and must provide information that is accurate, complete and current. An account must not be used by another person, and you must not allow another person to access or operate it on your behalf. You are responsible for keeping your login information private and for checking activity on your account. If you believe that someone else has accessed your account, stop using it and raise the issue through the available support channel.

Players must meet the applicable age and location requirements before using betting services. You should only bet where online gambling is lawful for you. Levelup Casino may apply account, identity, location, payment or compliance checks where required by its policies or applicable law. Until a check is completed, access to some services or account functions may be restricted.

  • A bet must be placed through the authorised betting interface and recorded against your account.
  • A bet is normally considered accepted only when it has been confirmed by the platform and appears in your betting history or account records.
  • Selecting an outcome or entering a stake does not, by itself, guarantee that a bet has been accepted.
  • You should check the selection, stake, odds or price, and any other details before confirming a bet.
  • Once accepted, a bet generally cannot be changed or cancelled unless the relevant rules or the platform allow it.
  • You must not use technical faults, pricing errors, software weaknesses or other system issues to obtain an unfair advantage.

Placing and confirming bets

Before confirming a wager, review all information shown on the bet slip. This may include the event or game, market, selection, stake, odds, potential return and any applicable conditions. The information shown at the time of confirmation may change before a bet is accepted. If a price, market or selection changes, the platform may ask you to confirm the updated details or may reject the original request.

A bet may be refused, suspended or cancelled before acceptance. This can happen for operational, technical, integrity, security or compliance reasons, or where the market is no longer available. A displayed price or market is not a promise that the bet will be accepted. Where a bet is not accepted, the relevant stake should not be treated as a settled wager.

You are responsible for ensuring that the bet slip reflects your intended wager. This includes checking whether you have selected a single bet, a combination, a system-style bet or another available bet type. Combination wagers may depend on more than one selection being successful and may be governed by additional conditions. The possible return shown on screen is an indication based on the information available at that time and may be affected by settlement rules, void selections or applicable restrictions.

Account records and bet history

Your account history is the main record of wagers placed through the platform. You should review it regularly and keep your own records where appropriate. If you notice a transaction, result or settlement that appears incorrect, report it promptly with enough information to identify the relevant wager. A review may consider system records, transaction data, event information and the rules that applied when the bet was placed.

Technical interruptions

Internet connections, devices, payment services and software can experience delays or interruptions. You should not assume that a bet has been accepted because you clicked a button or received a temporary screen message. Wait for confirmation and check your account history before trying again. If a technical problem results in a duplicate request, delayed record or unclear status, the relevant transactions may be reviewed and corrected in line with the available system records and these rules.

Outcomes, settlements and void bets

Bets are settled using the official or otherwise appropriate result for the relevant game, event or market. The applicable result may be based on the rules of the competition, the information supplied by an authorised results source, or the outcome recorded by the platform. A result can be corrected if an official body later changes it, if an obvious error is identified, or if the original result did not meet the applicable settlement conditions.

The market description and its specific rules determine what outcome is required for a bet to win. For example, rules may address the scheduled start, completion, postponement, abandonment, duration, scoring method, participating parties, or the way a game is played. You should read the information shown for the individual market rather than relying on assumptions based on a similar event.

When a bet may be void

A bet may be declared void, in whole or in part, where the relevant rules provide for that result. Circumstances can include an event being cancelled, postponed beyond the permitted period, abandoned without a qualifying result, or materially changed from the conditions on which the market was offered. A selection may also be void where it is not capable of producing the stated outcome or where a clear technical or pricing error affected acceptance.

If one selection in a combination bet is void, the effect will depend on the type of wager and the rules for that wager. Some combination bets may continue with the remaining selections, while others may be recalculated or settled in another way. The relevant bet type and market terms should be checked before placing a wager.

Errors and incorrect settlements

If a bet is accepted using an obvious error, including a clear pricing, market or information error, Levelup Casino may review the bet and correct the settlement in accordance with the applicable rules and law. If an account has been credited incorrectly, the correction may include reversing the incorrect credit. If you have already withdrawn or used funds that were credited in error, the account may be adjusted and you may be asked to resolve the resulting balance.

Settlement does not remove the need to comply with account, payment, verification or responsible gambling requirements. Winnings and returns may be subject to checks before they can be used or withdrawn, where those checks are permitted or required.

Fair play, account conduct and responsible betting

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Only use money you can afford to lose, set a budget before you start, and take regular breaks. Do not chase losses by increasing your stake or continuing to bet for longer than planned. If betting stops being enjoyable or starts affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling support service.

  • Do not bet when you are upset, under pressure, affected by alcohol or other substances, or unable to make clear decisions.
  • Keep your account details secure and do not let another person place bets through your account.
  • Do not create or use accounts to avoid restrictions, account checks or safer gambling measures.
  • Do not attempt to manipulate markets, interfere with games, exploit vulnerabilities or coordinate dishonest activity.
  • Do not use payment methods or funds that you are not authorised to use.
  • Review your spending and betting history regularly so that your activity remains within your personal limits.

Levelup Casino may monitor account and betting activity for security, integrity, fraud prevention, compliance and responsible gambling purposes. Where activity appears unusual or inconsistent with the account information provided, the operator may request further information, apply temporary restrictions, suspend activity or take other action allowed under the Terms and Conditions. These measures are intended to protect players, the platform and the integrity of betting services.

Promotions and special offers

Promotional bets, enhanced prices, bonuses, free bets and other special offers may have conditions that differ from the general Betting Rules. Those conditions should be read before an offer is accepted. They may explain eligibility, qualifying activity, expiry, stake treatment, contribution requirements, excluded markets or how returns are calculated. If a promotion has been applied incorrectly or used in a way that does not meet its conditions, the offer may be removed or adjusted in accordance with the promotional terms.

Questions, disputes and updates

If you have a question about a bet, first check the bet slip, account history, market information and any game-specific rules. If you believe a bet has been accepted or settled incorrectly, raise the matter through the available Levelup Casino support process as soon as possible. Provide the relevant bet reference, date, market and a clear description of the issue. Reviews are handled using the records available to the operator and the rules that applied at the time.

These Betting Rules may be updated to reflect changes to services, technology, internal processes or applicable requirements. The version published on the website is the version that applies from its stated effective date. You should review the rules periodically, particularly before placing a new type of wager. Continued use of the betting services after an update may indicate acceptance of the revised rules, subject to your rights under applicable law.