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Privacy Policy

This Privacy Policy explains how Levelup Casino may collect, use, store and protect information when you visit the website, create or use an account, contact support or otherwise use our services. We aim to handle personal information responsibly, transparently and only for appropriate business, legal and security purposes. This policy also explains how you can request access to, correction or deletion of your information, and how to withdraw consent to marketing communications.

Levelup Casino operates under licences issued by the Tobique Gaming Commission (licence no. 0000002) and the Comoros gaming authority (AOFA licence ALSI-202508056-FI2).

Information we may collect

The information handled by an online casino will depend on how you use the website and services. We may collect information that you provide directly, information created through your account activity and technical information collected when you use the website. We try to collect information that is relevant to the service being provided and avoid using it for purposes that are not reasonably connected with those activities.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information used to manage your login. We may also request identity or address information when it is needed to verify an account, protect the service or meet legal and compliance requirements.

Verification documents

For verification and security checks, we may handle copies or details from documents and information supplied to confirm identity, age, account ownership or other relevant account information. This may include information needed to assess unusual activity, prevent fraud, protect players and support the lawful operation of the service.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances and other transactions. Payment providers may process payment details on our behalf. Depending on the payment method and the provider involved, we may receive payment status, transaction references and limited payment information rather than complete payment credentials.

Device, usage and cookie data

When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language preferences, pages visited, dates and times of access, and information about how the website is used. We may also collect information through cookies and similar technologies. This data helps us operate, secure and improve the website.

How we use information

Personal information may be used for the purposes described below. The particular information used will depend on the service, account activity and circumstances involved.

  • To create, operate and maintain your account and provide access to the website and available services.
  • To process and record deposits, withdrawals, transactions and other account activity.
  • To verify identity, account details and eligibility, and to carry out security, anti-fraud and anti-abuse checks.
  • To communicate with you about your account, requests, transactions, security matters, service notices and changes to our policies or services.
  • To provide customer support, investigate questions and resolve complaints or technical issues.
  • To monitor the website, identify errors, maintain system performance and improve the design and user experience.
  • To detect, prevent and investigate suspected fraud, money laundering, account misuse, collusion, unauthorised access and other prohibited or unlawful activity.
  • To meet applicable legal, compliance, accounting, audit and record-keeping obligations.
  • To send marketing or promotional communications where permitted and where you have provided consent or another appropriate basis applies.
  • To protect the rights, property, safety and security of Levelup Casino, our players, service providers and other relevant parties.

We do not treat all information in the same way. For example, account and transaction records may be needed to provide the service, while optional marketing information may be used only where you have chosen to receive those communications. You can withdraw consent to marketing at any time using the process described below. Withdrawing marketing consent will not normally affect essential service messages, such as account, security or transaction communications.

Sharing information with service providers

We may share relevant information with trusted service providers that help operate the website and services. These providers may support payment processing, identity and verification checks, fraud prevention, technology, hosting, customer support, communications, analytics, security or professional services. They should receive only the information reasonably needed for their role and are expected to handle it securely and appropriately.

Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a valid request, protect the service or investigate suspected unlawful or harmful activity. We do not sell personal information as a general business practice.

Cookies and similar technologies

Cookies are small text files or similar technologies that may be stored on your device when you visit a website. They can help remember preferences, keep parts of the website working, support account and security functions, understand website usage and measure the effectiveness of communications.

Some cookies may be necessary for core website functions, while others may support analytics, personalisation or marketing. The categories and uses may vary as the website develops. Where a choice is available, you may be able to manage optional cookies through the website or your device settings.

You can also manage or delete cookies through your browser settings. Blocking or deleting cookies may affect how the website operates, including account features, preferences and other functionality. Browser settings differ, so refer to the help information for the browser or device you use.

Links and third-party services

The website may contain links, integrations or features provided by third parties. Those services may collect and use information under their own privacy notices and terms. We encourage you to review the privacy information for any third-party service before using it. This policy applies to information handled in connection with Levelup Casino services and does not govern third-party websites or applications.

Security, storage and retention

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, staff procedures and safeguards used by relevant service providers. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep your login details confidential and contact support if you believe your account has been accessed without permission.

Personal information may be stored and processed using systems operated by Levelup Casino or its service providers. Depending on the service and the provider, information may be handled in Australia or another location. Where information is handled by a provider, appropriate arrangements are intended to support its protection and authorised use.

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the circumstances. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of.

Account closure

Closing an account does not necessarily result in the immediate deletion of every record. We may need to retain certain information for legal, compliance, fraud prevention, dispute resolution, security, accounting or record-keeping purposes. We will continue to handle retained information in accordance with this policy and limit its use to the purposes for which it is retained.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can ask us to explain how your information is handled and may request access to information associated with your account. You may also ask us to correct information that is inaccurate, incomplete or out of date.

You may request deletion of your personal information where it is no longer needed or where another applicable basis for deletion applies. Deletion may not be possible for every record, particularly where information must be retained for a period required by law, to protect the service, to prevent fraud, to resolve a dispute or to establish or defend a legal position. If deletion cannot be completed, we will aim to explain the relevant reason in general terms.

Making a data request

To exercise your data rights, including access, correction or deletion of your data, or to withdraw consent to marketing, contact support@levelupcasino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to confirm your identity before completing a request, especially where the request involves sensitive information or changes to account details.

  1. Access: ask for information about the personal data associated with your account and how it is being used.
  2. Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
  3. Deletion: ask us to delete personal information that is no longer required, subject to any lawful retention or other permitted exception.
  4. Marketing consent: ask us to withdraw your consent to marketing communications. You may also use an unsubscribe option included in a marketing message where one is provided.

We will review requests in a reasonable manner and may ask for clarification if the scope is unclear. Some requests may be limited where fulfilling them would adversely affect another person’s privacy, compromise security, breach a legal obligation or interfere with the prevention and detection of fraud or other misuse.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. We encourage you to review this page periodically so you remain informed about how information is handled.