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Levelup Casino Terms & Conditions

These Terms & Conditions explain the rules for accessing and using Levelup Casino services. Please read them carefully before creating an account, making a deposit or participating in any game. By using the website, you confirm that you understand and agree to these terms, together with any specific rules displayed for individual games, promotions or services.

Levelup Casino operates under licences issued by the Tobique Gaming Commission (licence no. 0000002) and the Comoros gaming authority (AOFA licence ALSI-202508056-FI2).

1. General terms and acceptance

These Terms & Conditions apply to your use of the Levelup Casino website, account services, games and related features. They should be read together with the Privacy Policy, Responsible Gambling information, promotional rules and any other conditions shown on the website. If a specific game, offer or service has additional rules, those rules will apply to that activity as well.

You accept these terms when you register an account, access the website, deposit funds, claim an offer or play a game. If you do not agree with any part of these terms, you must not use the website or its services. These terms may be updated from time to time. The current version published on the website will apply from the date it is made available, unless a different effective date is stated.

You are responsible for reading the terms each time you use the website and for keeping yourself informed about any changes. Nothing in these terms is intended to remove or limit any right or protection that cannot lawfully be excluded under applicable Australian law.

Eligibility and lawful use

You must be at least 18 years old to use the services. You must also be legally permitted to access online gambling services in the place where you are located. You are responsible for checking and complying with all laws that apply to you. Access may not be available in every location, and the website may restrict services where required by law, regulation or operational policy.

You must provide accurate, current and complete information when registering.
You must use the website only for personal entertainment and not on behalf of another person.
You must not allow another person to use your account or payment method.
You must not use the services for unlawful activity, fraud, money laundering or any other improper purpose.
You must follow all game instructions, promotional rules and reasonable security requirements displayed on the website.

2. Accounts, verification and security

You may need to create an account to access some or all Levelup Casino services. You may only create and use one account unless the operator expressly permits otherwise. Duplicate, false or misleading accounts may be restricted, suspended or closed. Any action taken on an account may be reviewed where there is a concern about identity, eligibility, security, responsible gambling or compliance with applicable requirements.

The operator may ask you to verify your identity, age, address, source of funds or other information before allowing certain account activity. Verification documents must be genuine, current and readable. You must provide requested information within a reasonable period. Until verification is completed, access to deposits, withdrawals, games or other services may be limited.

You are responsible for keeping your username, password and other account credentials confidential. Do not share them with anyone. You should notify the operator through the support channel available on the website if you believe that your account has been accessed without permission, your details are incorrect or your security has been compromised. You remain responsible for activity on your account where you have failed to protect your credentials.

Suspension and closure

An account may be suspended, restricted or closed where there is a suspected breach of these terms, a security concern, a legal or regulatory requirement, an unresolved verification issue, a responsible gambling concern or evidence of improper activity. The operator may also decline or restrict access to a service where necessary to protect the website, its players or the integrity of games.

You may request closure of your account at any time through the account or support options made available on the website. Account closure does not remove obligations that arose before closure. Any remaining balance may be handled after applicable checks are completed and subject to legal requirements, payment rules and any valid deductions or restrictions.

3. Deposits, withdrawals and game play

Deposits must be made using a payment method that you are authorised to use. You must not deposit funds from a third party or use a payment method without the account holder’s permission. Available payment methods, processing requirements, minimums, limits and any applicable fees will be displayed on the website or during the relevant transaction.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and gambling outcomes are uncertain. You are responsible for checking the amount and details of each transaction before confirming it. If you notice an error, duplicate transaction or unauthorised payment, notify the operator promptly through the available support channel.

Withdrawals may be subject to identity checks, payment verification, anti-fraud controls and other lawful procedures. The operator may return funds to the original payment method where appropriate or request further information before processing a withdrawal. The time required for a transaction can depend on the payment provider, verification process, weekends, public holidays and other external factors. Any specific processing information shown at the time of a request will apply.

Games and results

You must follow the rules shown for each game. A bet or game action is generally treated as accepted when recorded by the website’s system. Game results are determined by the relevant software, game rules and recorded transaction data. If there is a technical error, interruption, system malfunction or other event affecting a game, the affected activity may be reviewed and corrected in accordance with the applicable rules.

You must not attempt to manipulate a game, exploit a technical fault, use automated tools, interfere with the website or obtain an unfair advantage. Suspected collusion, cheating, bonus abuse, payment abuse or other prohibited conduct may result in transactions being reviewed and account activity being restricted.

Check the selected game, stake and transaction amount before confirming play.
Do not refresh, interrupt or interfere with a game while a transaction is being processed.
Keep records of important transactions and account activity for your own reference.
Raise any suspected error as soon as possible through the support options provided on the website.

4. Promotions, responsible gambling and privacy

Promotions, bonuses, rewards and competitions may be subject to separate terms. These may include eligibility requirements, qualifying transactions, wagering or playthrough conditions, expiry dates, game restrictions, maximum values or withdrawal conditions. You should read the specific promotional terms before accepting or using an offer. If promotional terms conflict with these general terms, the specific promotional terms will apply to that offer to the extent of the conflict.

Only one account per eligible player may participate in an offer unless the relevant promotion states otherwise. The operator may withdraw or amend a promotion where it is necessary to correct an error, address misuse, comply with applicable requirements or protect the integrity of the offer. Offers are not a substitute for careful play and should not encourage you to gamble more than you intend.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and consider using available deposit, spending, session or loss controls. Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to solve financial problems.

If gambling is affecting your finances, relationships, work, study or wellbeing, stop and seek support. The website may provide tools such as account limits, time reminders, cooling-off periods, self-exclusion options and access restrictions. You can use the responsible gambling information available on the website to understand these options. You may also seek independent help from an appropriate Australian support service or health professional.

Privacy and communications

Personal information is handled in accordance with the Privacy Policy and applicable privacy requirements. Information may be collected and used to provide services, verify identity and age, process payments, maintain security, manage responsible gambling, meet legal obligations and improve the website. You should review the Privacy Policy for information about collection, use, disclosure, storage and your available privacy choices.

Where permitted, the operator may send service messages, account notices or information about relevant offers. You can manage some marketing preferences using the options provided in the communication or account settings. Important operational or legal messages may still be sent when necessary to administer your account.

5. Website use, limitations and complaints

The website and its content are provided for personal use. You must not copy, modify, reproduce, distribute, reverse engineer, frame, scrape or commercially exploit any part of the website unless you have permission or the law allows it. Trade marks, logos, text, graphics, software and other content remain protected by applicable intellectual property laws.

Reasonable steps may be taken to keep the website available and accurate, but uninterrupted access cannot be guaranteed. Services may be affected by maintenance, software faults, telecommunications problems, payment provider issues, cyber incidents, events outside reasonable control or other technical limitations. You should not rely on the website as a substitute for keeping your own transaction or account records.

To the extent permitted by law, the operator is not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information supplied by you, interruptions outside reasonable control or unauthorised access resulting from your failure to protect your credentials. Nothing in these terms excludes liability that cannot lawfully be excluded or limits consumer guarantees and other rights that apply under Australian law.

Questions and complaints

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support or contact options displayed on the Levelup Casino website. Include enough information for the issue to be identified, such as your account details, the relevant date and a description of what happened. Do not send passwords or unnecessary sensitive information.

Complaints may be reviewed using the operator’s applicable internal process. You may be asked for further information so the matter can be assessed. These terms are governed by the laws and legal requirements that apply to the relevant service and player, subject to any mandatory rights available to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.